Delivery

Where can you have your product delivered?

Bougie Hustler only offers delivery in the country where the order has been placed online. Orders can be delivered to your nominated address.

What are the delivery times and costs?

Standard Delivery
The expected time for standard delivery is 5 to 7 business days following order placement.

*For shipments to remote and rural areas including, but not limited to regional Northern Territory, Queensland and Western Australia addresses please allow up to 7 business days for delivery.

Express Delivery
If express delivery is requested, your order will be prioritised and will arrive within 3 business days (Mon-Fri excluding public holidays) from the time you receive email shipping confirmation.

Please note overnight orders placed after 2:00 PM WST, or anytime Saturday or Sunday may not be processed until the following business day.

Can I add something to my order once it's already been placed?
Yes, in some instances we may be able to edit your order but this depends on how far along on order process we are. For example, if you've already received a tracking number for your order we cannot edit beyond this point.

Please email us in any case and we'll do our best to edit your order or advice you if we can't.

I have entered incorrect shipping address, can you edit it?

It's the customer's responsibility to enter a correct address at the checkout. If the order has not been processed we maybe able to edit this for you. However if the order is processed unfortunately we cannot edit the address, or guarantee to be able to recall or divert the order. We cannot compensate unless it has been returned to us.

Can I exchange or return an unwanted products?

Purchases can be exchanged for a product of equal or greater value within 30 days of purchase, unless the product has been used, damaged, or is missing packaging or accessories which would prevent the ability to resell the product.

Please carry out the following steps to ensure a more efficient processing of your exchange:

Place your product in its original packaging and in perfect saleable condition

Ensure that all labels, leaflets, accessories etc that came with the product are included within the original packaging

Attach or include a copy of the original receipt

Please use a shipping bag, we cannot accept your return if the shipping labels are directly on the shoe box, as we cannot reuse the box. 

If the shoe box is damaged, 5 AUD will be deducted from your refund.  

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I track my order?

We will send you several emails during the order process to keep you informed about the different stages of your order.

One of these emails will include a tracking number and further instructions on how to track your order.

I've had my shoes for less than 3 months and my sole has come apart from the platform, what do I do?

Hella Heels Only - If your sole comes apart from the platform, we will refund you $20AUD from your order to cover the cost of re-gluing / replacing at your local cobblers. Only applies to Hella Heels and within the first 3 months from receipt of the shoes.

Should this occur, please email us at bougie.hustler.aus@gmail.com with subject line "Sole Separation" and include your Order number and pictures of the shoes.